We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

How are we different:

  • Our convenient Service Level Agreements (SLAs) that are always met, no matter what
  • Our "collaborative approach" - our plan involves working with you to understand what is important for your business
  • Our customer relationships are defined by - Clarity, Celerity & Utility - through which we strive to achieve a zero incident status
Maintenance & Support Services
Support: Level 1
  • Service desk support
  • Monitoring, ticket generation through SPOC
  • Incident response and resolution
Support: Level 2
  • Service desk support
  • Deep technical support and deployment
  • Ensure SLA compliance for incident response and incident resolution
  • Ticket updation and escalation as required
Support: Level 3
  • Bug analysis, fixes and deployment support
  • Preventative maintenance, fixes and deployment support
  • System endurance improvement through root cause analysis (RCA), fixes and deployment support
  • Minor/major augmentation and deployment support
  • Provide full support to Level 2 team for all-hands-on-deck production issues